Copy of Frequently Asked Questions

Browse our collections, choose your favourite products and add them to your bag. When you're ready, proceed to checkout and follow the steps to complete your purchase.

Please contact us as soon as possible if you need to change or cancel an order. Once an order has been processed or dispatched, changes may no longer be possible.

Yes. You should receive an order confirmation after placing your order. If you cannot find it, check your spam or junk folder before contacting us.

The payment methods available for your purchase will be displayed at checkout.

We ship to the UK, Channel Islands and Isle of Man only.

Items should normally arrive within 1-5 days. Orders sent with our free postage option go via 1st Class and can sometimes take 1-2 days longer due to weather and other things outside our control.

Orders placed Monday to Friday before 12 noon are sent the same day. We're based in the Isle of Man and the Isle of Man Post Office does not send outgoing mail on a Saturday, so later orders are sent on the next working day. See our Postage & Returns page for more detail.

Available delivery options, including our free postage option, and any applicable charges are shown at checkout. Please review them before completing your purchase.

If tracking is available for your selected delivery service, use the details provided with your dispatch confirmation. If you need help, contact us with your order number.

Moonarama brings personality to your wardrobe with expressive fashion, including patterned leggings, activewear, matching styles and accessories. Explore our collections to discover what's available.

Check our Sizing page and the sizing information on the individual product page before ordering. If you're unsure about the fit, contact us for assistance.

Our sizes are approximate and based on average UK sizing. Fit can vary between products and styles, so we recommend reviewing the information on the relevant product page.

We aim to represent our products as accurately as possible. However, colours may appear slightly different depending on your screen settings and lighting.

Restocks depend on the individual product. Check the product page again later or contact us to ask whether a restock is expected.

Follow the care instructions supplied with your product. Checking the garment label before washing or drying can help maintain its appearance and condition.

You have 30 days from when you receive your order to return an item for a refund. Items must be in as-new condition, unworn, with all tags left on where applicable. Read our full Refund Policy for all conditions and exclusions.

Please get in touch with us for a Return number. Include the Return number, your name and your address in the package so we can find your order. Returns cannot be processed without the Return number.

It is the buyer's responsibility to get the item back to us and to pay any return postage costs. See our Refund Policy for full details.

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds are processed according to our refund policy. Your bank or payment provider may need additional time to display the funds.

Please contact us with your order number, a description of the issue and clear photographs where appropriate. We'll review the issue and advise you on the next steps.

Contact us to discuss an exchange. Availability and eligibility depend on the product and our applicable returns terms.

For help with products, orders, delivery or returns, please visit our Contact page. You can also visit our Postage & Returns page.

Include your order number, the email address used at checkout and a clear explanation of your question or issue. This helps us assist you more efficiently.