Frequently Asked Questions

Browse our collections, choose your favourite products and add them to your bag. When you're ready, proceed to checkout and follow the steps to complete your purchase.

Please contact us as soon as possible if you need to change or cancel an order. Once an order has been processed or dispatched, changes may no longer be possible.

Yes. You should receive an order confirmation after placing your order. If you cannot find it, check your spam or junk folder before contacting us.

The payment methods available for your purchase will be displayed at checkout.

Please check the delivery destinations and options available at checkout before placing your order.

Our usual delivery estimate is 1–5 days. Delivery times may vary depending on your location, postal service conditions and circumstances outside our control.

Orders placed Monday to Friday before 12 noon are normally sent the same day. Orders placed after this time, on weekends or on public holidays may be dispatched on the next working day.

Available delivery options and applicable charges are shown at checkout. Please review the options before completing your purchase.

If tracking is available for your selected delivery service, use the details provided with your dispatch confirmation. If you need help, contact us with your order number.

Moonarama brings personality to your wardrobe with expressive fashion, including patterned leggings, activewear, matching styles and accessories. Explore our collections to discover what's available.

Check the size options and sizing information on the individual product page before ordering. If you're unsure about the fit, contact us for assistance.

Fit can vary between products and styles. We recommend reviewing the information provided on the relevant product page rather than assuming every item fits the same way.

We aim to represent our products as accurately as possible. However, colours may appear slightly different depending on your screen settings and lighting.

Restocks depend on the individual product. Check the product page again later or contact us to ask whether a restock is expected.

Follow the care instructions supplied with your product. Checking the garment label before washing or drying can help maintain its appearance and condition.

Our published policy allows return requests within 30 days of receiving your order, subject to the stated eligibility conditions. Items generally need to be unworn, unused and in their original condition, with tags and packaging where applicable. Read our full Refund Policy for all conditions and exclusions.

Please contact us before sending an item back so we can provide the relevant return instructions. Include your order details so we can identify your purchase.

Return postage costs and any applicable deductions are explained in our Refund Policy. Please read the policy before sending your return.

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds are processed according to our refund policy. Your bank or payment provider may need additional time to display the funds.

Please contact us with your order number, a description of the issue and clear photographs where appropriate. We'll review the issue and advise you on the next steps.

Contact us to discuss an exchange. Availability and eligibility depend on the product and our applicable returns terms.

For help with products, orders, delivery or returns, please visit our Contact page. You can also visit our Postage & Returns page.

Include your order number, the email address used at checkout and a clear explanation of your question or issue. This helps us assist you more efficiently.